Technical debt is the result of investment made in technology alongside the expected lifespan of that technology coupled with the dramatic pace of technology change and improvement.

When technology investment is made in a reactive fashion or doubles down on how we've always done things, the negative impact of that debt rears its head earlier while being almost impossible to address with any level of fiscal responsibility. While many believe technical debt refers solely to subpar software coding delivery, in reality, technical debt encompasses everything from code and applications to physical hardware. Data is seen as the backbone of the collections business. Ninety five percent of small business owners in the United States report using at least one type of technology platform in the running of their business. From small business to large, the impact of technology facilitates impact efficiency, demand and survivability.*

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